Privacy Policy

Last updated: January 2025

At Roost, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our household management platform. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information to provide and improve our service. The types of data we may collect include:

  • Personal Information: When you create an account, we collect your name, email address, and profile details.
  • Household Data: Information you add to your household, such as expense records, chore assignments, grocery lists, schedules, and shared notes.
  • Usage Data: How you interact with Roost, including features used, pages visited, time spent, and click patterns.
  • Device Information: Browser type, operating system, device type, IP address, and screen resolution.

How We Use Your Information

We use the data we collect to:

  • Provide the Service: Operate and maintain your Roost account, households, and all associated features.
  • Improve the App: Understand how users interact with Roost so we can make it better, fix bugs, and develop new features.
  • Communicate With You: Send important account updates, security alerts, and — with your permission — product announcements and tips.
  • Process Payments: Handle billing and subscription management for paid plans through our payment processor.

Information Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:

  • Service Providers: We use trusted third-party services to operate Roost. For example, Stripe processes payments on our behalf. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements: We may disclose information if required by law, such as in response to a subpoena, court order, or government request.
  • With Your Consent: We will share your data with third parties only when you have explicitly given us permission to do so.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you via email of any such change.

Data Security

We implement industry-standard security measures to protect your personal information:

  • All data is encrypted in transit using TLS (HTTPS) and encrypted at rest on our servers.
  • We host our infrastructure on secure cloud platforms with robust physical and network security.
  • We conduct regular security audits and vulnerability assessments.
  • Access to personal data is restricted to authorized personnel on a need-to-know basis.

While we strive to protect your data, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. If you wish to delete your account, you can do so at any time from your account settings. Upon account deletion:

  • Your personal profile information will be removed.
  • Your household data will be anonymized or deleted within 30 days.
  • Some data may be retained in anonymized, aggregated form for analytics purposes.
  • We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes.

Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can update or correct your personal information at any time through your account settings.
  • Deletion: You can request deletion of your personal data by deleting your account or contacting us.
  • Data Portability: You can export your household data in a standard format at any time.
  • Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

To exercise any of these rights, please contact us at privacy@roost.app.

Cookies

We use cookies and similar tracking technologies to enhance your experience on Roost. Cookies help us remember your preferences, keep you signed in, and understand how you use our service. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Services

Roost integrates with the following third-party services that may collect information:

  • Stripe: Used for payment processing. Stripe collects and handles your payment card information directly. We never see or store your full card number. See Stripe's Privacy Policy for details.
  • Analytics Providers: We use analytics tools to understand usage patterns and improve Roost. These tools may collect anonymous usage data through cookies and similar technologies.

Children's Privacy

Roost is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 in violation of the Children's Online Privacy Protection Act (COPPA). If we learn that we have collected data from a child under 13, we will delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us at privacy@roost.app.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Post the updated policy on this page with a revised "Last updated" date.
  • Send you an email notification if the changes are significant.
  • Obtain your consent where required by law before the changes take effect.

We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: